We guarantee effective and knowledgeable representation for our Manufacturers, and Top of the Line Customer Service for our customers. Our reputation and history of success with our Manufacturers and our Customers speaks for itself. There's no substitution for the best.
We have the expertise to monitor appropriate and timely completion of a project, consistent with the bid specification, product delivery, troubleshooting and product knowledge, all in the most efficient manner. We follow up with on the job troubleshooting and problem solving as necessary. Most of our success depends strongly on relationships with contractors and plant personnel, and the knowledge that SMG will be there before and after the order has been entered.
We make factory personnel and ourselves available whenever our customers demand. Training seminars and installation instruction are a very important part of our marketing strategy. We cover Tennessee, Arkansas, Mississippi, and North Louisiana.
Kristyn is in Customer Service in our Memphis office. She joined us in the Spring of 2020, and has a background in the industry in the capacity of customer service, accounting, and sales support.
Southern Marketing Group
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Our Principal and 4th Generation in this business, Jeff has been in the plumbing and the HVAC industry for 30 years.
Billy has been with SMG since 2000. He has 40+ years experience in the plumbing industry.
We specialize in the representation of manufacturers’ products, dealing not only with wholesalers
and end users, but also with the specification of those products, namely the engineers and contractors. We are dedicated to the promotion and service of a product from the time of specification, thru order entry,processing, delivery, and installation.
We represent a wide range of Manufacturers for our customers' convenience, and every client relationship is valued greatly and treated with dignity and respect. Each engagement benefits from the depth and breadth of our expertise. Please let us know if there is anything we can do at Southern Marketing Group to help your business grow.